Refund / Exchange Policy
At Derep Studios, for any given reason we allow 30 days after your purchase to exchange your size, your piece or be credited with a Derep Studios gift card.
For control purposes, all exchanges must be accepted by Derep Studios before-hand. To validate your exchange, send an email to info@derepstudios with your name, product, order number, exchange details & reason of exchange.
Items sent back to us without first requesting a return, will not be accepted.
In the case of exchanging for a different product, all you must do is pay the price difference. If the price does not meet the balance of your returned purchase, you will be credited the rest of the balance with a Derep Studios Gift Card.
Damages and issues
Contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can fix the issue as soon as possible.
For all exchanges, you must send back the item you desire to exchange.
We do not cover additional shipping charges.
We do not accept returns.
We do not issue refunds.
For all inquiries, contact us by email at email@example.com
Please allow a 72h time period to get back to you.